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  • At 1st we were little disappointed that we could only schedule our Party for 8pm. However that ended up being the best time to go, because other guests slowly started clearing out & the entire building went from crazy, to calm. We had a party for my 8 year old, a lot of parents & kids didn't show up, however Olivia (our Party Host for the evening) made us feel like we were the only one's there! Olivia was very patient with me since we didn't know the menu, very attentive to my guests, she checked on me (the overwhelmed parent) continuously, & she made EVERYTHING run smooth! I told them, she needs a raise! A promotion or something! Her energy was awesome! She made my scared little ones feel comfortable enough to go on stage with the Muppets & meet Chuck e Cheese! We're definitely going here again for another party in January! Also the place was cleaned, the machines let you know if they were broken or out of order. If the tickets ran out, it'll tell you on screen how many tickets your owed. No more Chuck e Cheese coins, its on a swipe card now. Similar to Dave & Busters! I specifically chose this location because it was clean last time we visited. I felt Concord was in a very busy location. & I felt the same about the Albemarle Rd. Location. However this location was packed as well. One thing to improve on, two people need to be at the door at high traffic times. I only wanted to go in & check to see if my table was ready, but it took 15mins to get past the door girl who checks people in. She's the only one who can check your stamp on the way out, & stamp you on the way in. & because she's so overwhelmed, a child went out with the wrong parents. The gentleman asked me if it was my child & I told him no. So please please, get extra help at the front door! This will make entering & exiting much easier!
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