| rev:text
| - I had a terrible experience this past Friday and was embarrassed that I had spoken so highly of this place to my godmother who was visiting for the first time from Singapore and very excited to try it out.
In all fairness, I'd like to say my 1st experience was great - staff were friendly and accommodating and food had the "wow" factor.
If you're a frequent Asian diner, you'll know that your standards for customer service are typically lowered once you step foot through a Chinese place, but I don't think that FLC should be allowed to fall under the same categorization as your typical Chinese restaurant. To begin, people don't just come here for a regular dinner out (unless you have a ton of money and no regard for your cholesterol) - this place is reserved for special occasions. I'm sure staff are aware of this, and nobody wants to be treated like crap when they're paying $300+ for a meal.
My godmother had asked to add an additional tureen of corn soup to our meal even though the set meal came with soup. The hostess replied quite dryly that soup is already included and we acknowledged that saying, we would like to order an additional soup to try. Her follow up was, "It's very busy and I don't know if the chef will have enough time to make it, if you don't hurry up, he won't be able to cook your order in time."
First of all, there were 4 empty tables and secondly, if you don't think you have enough time to make soups during dinner service, then don't offer it on the menu. I know that corn is NOT cut from the cob there, it takes 2 mins to crack open a few cans of soup and mix it with MSG, corn starch and water. SERIOUSLY.
My husband asked if she could do us a favour and kindly ask the chef if he would agree to make the soup. When she returned, she said would he would do it (why wouldn't he?! It takes little to no effort and they make well over a 100% profit margin on it AND it's on the menu!)
She then proceeded to show us the lobster and crabs we would be dining on (they always do this). Except instead of showing us the crustaceans in the tub they're carried out in, she took the lobster out and threw it on our table. SERIOUSLY? It was rude and unnecessary and I know that is not customary based on my first experience and what I had witnessed from our surrounding tables. She didn't even wipe the water off the table after she picked up the lobster, we had to ask another server to do that before setting down our plates.
After that she told us we had to purchase 2 crabs because the crabs weren't big enough - REALLY? Because I didn't see every other table forced to purchase 2 crabs.
I felt the dishes lacked the WOW factor as well, food was heavily salted and the towers just didn't seem as high as others. Perhaps, this was partially due to the sour taste in my mouth from our terrible waitress.
Needless to say, I will not be returning here on my own accord and am looking for a competitor to try if anyone has recommendations.
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