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  • Terrible customer service ever since management has changed. I found a coupon online for a $20 oil change. I called and verified with the service manager that they would honor the coupon. When I asked to schedule an appointment I was told I didn't need one and that was could just come to n and they would get me in and out. Well this morning I stopped by and asked for the oil change. The moron at the counter went on a shpeal about how he can't make any money on a $20 oil change. He also told me I needed to make an appointment during the week. I told him that I was told I didn't need an appointment. Then he said he didn't have any technicians available to service the vehicle. My car was the only one in the parking lot and there were three technicians I could see in the garage. When I pointed out that they don't look very busy he got offended and asked "what do you want from me?" And proceeded to tell me that I should understand how a business works and proceeded to wave by to me essential asking me to leave the store. On my way out the service manager stopped me and said he could take the car in and change the oil for me. Sorry too late! You just lost a loyal customer that's been coming here for years. I went down the road to a competitor and guess what Tuffy? In addition to changing the oil they replaced two tires, the air filter and the cabin filter and earned over $300 and got themselves a new customer. Don't wast your time with Tuffy unless you enjoy being judged and treated poorly.
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