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  • So my team loves this place... we are working late on a Friday night and I place an order to pick up. I come in and pay for my order and even point out that I was undercharged and pay the additional amount. The employee at the counter says we had a rush and I just handed your order over to the line. I sit down over the course of the next 25 minutes I watch numerous orders filled and literally 10-15 customers go through the line. When I ask about my order I am told they ran out of chicken and it will be another 19 minutes to cook. When I ask why I wasn't told when paying they indicate that they will be happy to trade it out for another meat. I explained I have people who don't eat red meat and the response was "I don't really think sausage and pork are red meat". Wow this is truly one of the worst customer service experiences I have had. So much for the go to joint for barbecue for my team. No more catering orders or working late food runs either! So disappointing, but we will find somewhere else to take our business.
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