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| - If there was an option to give NO stars or negative stars, that's what I would leave. We have used Creature Comforts before and things were fine. This time, we left our almost 9 year old dog and our 15 year old cat at home while we left town on a Saturday, returning the following Friday. We walked into our house and couldn't believe the smell. There were two puddles of dog urine- one had been sitting so long that the (brand new) hardwood floor is warped.
This man DID NOT come three times a day and he was never here for 30 minutes. My neighbors were so upset when they saw him come and go after 4-10 minutes, twice a day. We found a bag with nearly a whole roll of urine soaked paper towels and dog poop in the trash can. This dog is nearly nine years old and hasn't had an accident in the house since he was six months old. The thought that he was here by himself, only getting two visits per day for less than half of the time we paid for makes me sick.
There was no indication that he was scooping the litter box, except that it was relatively clean inside the box, though really low on litter (except for on the floor around the box which was covered with it) even though I left litter to refill it right next to the box. I left bags for him to dispose of the waste and they were all there when we came home. There were no bags of litter waste in our trash can- inside or out.
I used him before and things were okay. I don't know what happened this time, but I am shocked and saddened that I trusted this guy to take care of our pets and he didn't. He's trying to make it out like my neighbors are making it up, but their account definitely matches up with all of the accidents in the house, the warped floor, the filth around my cat's litter box and my dog's disgusting food bowl that must never have even been wiped or rinsed out all week.
Not only that, but he asked for payment upfront and the check cleared on Monday, five days before we were expected home.
Keep looking, people. Don't let it be your dog left in a house all day, unable to hold it for the 14 hours between visits.
Shame, shame, shame.
*I left the same review on his other yelp page.*
Edited to add:
The night we got home, we called to let him know we were home and told him about the pee we found. I left the first review- on his other yelp page, what's that about?- the next day. I left this one on this page after I found it. After hearing from our neighbors- one of whom kept her own log after noticing how short the visits were and that he was only coming twice a day- the state of our house made sense. Then after hearing from our friends- who don't even know our neighbors- who came to pick up our other dog at 5:00 and let us know that the note and check I left were still on the outside of the door, stuck there with a magnet when they came and left, it was even more clear that his log is useless, as it said he had already been there at 2:42. He said he would send it right over and sent it an hour later, just about long enough to fabricate one. So, he came and left the check on the outside of the door? Unlikely.
In order to believe his account, I would also have to believe that my neighbors lied to me just to give Matthew a bad rap and that my friends who don't even know them are in on it.
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