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  • We went to Lonestar for dinner tonight and the restaurant was not busy. We were seated right away. We ordered two standard items off the menu but it took nearly an hour for our food to arrive. By the time it arrived, we had lost our appetite and were too angry to enjoy it. UPDATE: I was contacted by Lonestar management the following day which impressed me. They wanted my contact information so the manager of the Newmarket location could communicate with me. I provided it promptly and, nearly a month later, I am still waiting to hear from anyone. It is obvious that prompt service is not a priority to this location and that the problem originates at the top and trickles down. A very disappointing end to an already disappointing experience. Because of this, I have degraded my rating from a 2 to a 1. UPDATE: Well I finally heard from a General Manager Patrick "Ranger" Clarke on September 17, 2016, over a month after I was told a manager would be in touch. He said the usual expected things like sorry for the poor experience and that he was terribly sorry that he didn't get back me in a timely fashion. He invited me back to the restaurant and agreed to send me a gift card. Now it has been over another month and still nothing. It is now over 2 months since my original review and the lethargic approach to customer service continues. I am escalating this to their corporate office. This is like a bad joke. I have degraded my rating from a 1 to a 0.
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