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  • Let me first start off by saying this hotels service is HORRIBLE!!!!!! I have never experienced nothing like it. I traveled to Las Vegas from San Diego for my 22nd Birthday. I had friends travel with me and some friends and family meeting us there. I spent 700$ for my room for the weekend and also booked a cabana for one of the 3 days I was visiting. my cabana totaled to be about 500$. With that being said we clearly planned on spending the day at the pool. I received a confirmation for my cabana via email for Sat March 16th charges have been made and I thought I was all set to go. I get to the cabana reservation around 12pm on Saturday and for some reason my name is not on the list. The people working at cabana reservations all had a blank look on their face as if they had no idea what happened and why my name was not on their list. They said they could not do anything for me and asked me to see concierge. I waited in line to speak to someone at concierge for about 30 mins, by this time its 2:30pm in the afternoon and my relaxing day at the cabana with my friends and family went completely downhill. No one could give me answers as to why my name is not on the list however its stated on my bank statement "Mandalay Bay Cabana" -500$. They researched it and eventually found out that some how my reservation was made for the previous Monday in which I was not in town and MY CONFIRMATION CLEARLY SAYS SATURDAY MARCH 16TH 2013!!!!!!!!!!!!! The only thing they were going to comp me was the cabana for Sunday and some food and beverage comp. This is not how we planned our trip on our 3 day stay in Vegas. I had everything organized so I did not want to cancel my plans on Sunday to go to the pool when those were my Saturday plans. Since then I have spoke to a few wise people who visit Vegas quite a bit and they told me that if I don't go to the pool first thing in the morning to "hold" my already paid for reservation, then they will give it to some "high roller" that just walks up and asks to purchase a cabana. why? because they probably bump the price up and sell it right on the spot! They also charge for every little thing! I called room service to bring up some extra glasses and a knife to cut some limes for cocktails and they charged me 1$ for each utensil. I was extremely pissed off at how my trip ended up going. I do not recommend anyone to stay at the mandalay. Their service sucks and they don't give a shit about their guests. Yes I do agree with most reviewers that this hotel/casino is gorgeous but If you want A+ service for the amount of money you spend then do not come here.
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