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| - This review is about a haircut from Nov. 2015. My third time at Crazy Mullets, I had an appointment with Brett, who had cut my hair both times previously. Despite having mixed reviews on here, Brett had always been pleasant and attentive during my other appointments. Before we started this time, we talked about what I wanted, a long bob. We looked at at least four reference photos I brought on my phone. My hair was midway down my back at this point and I was ready for a bit of a change. During the talk, I said I was ok with a slight angle, but I specifically said I did not want a normal or angled bob, I had had those cuts before and that was too short. I felt certain that we were on the same page. After a wash, Brett started cutting and kept chatting away with me. I paid around $44 for the cut, and tipped $8, if I remember correctly.
I wasn't thrilled, but I tried to reserve judgement until I got home and washed my hair. I've had bad haircuts before, but never anything as bad as this. I'll let the photos speak for themselves. I was obviously unhappy, and the next day, I called and said my cut felt uneven -- which to me was about the nicest way I could have put it. Brett was working that evening but didn't have any time so another stylist took me.
Here's what got me the most.
When I got to CM, Brett's chair is the first one behind the entrance. He saw me. He watched me check in and wait. He ignored me. He was with a client, so benefit of the doubt, right? But during the hour or more I was there, his client was finished, he swept, had some time, then another client. He must have walked past the chair I was sitting in at least six times and never once spoke to or acknowledged me. I had not been rude or nasty when I called and I had not complained about him as a stylist. Even when talking to the stylist who was fixing the cut, I didn't badmouth him. When he had passed by the third or fourth time and blatantly ignored me, I did finally express my frustration to her that I was being treated rudely for something that wasn't my fault.
The stylist who recut my hair was wonderful, and I felt badly because I had already determined I wasn't spending another penny on this terrible cut, but Brett owes her the tip I gave him, at a minimum. I've never negatively reviewed a person or company before and the sad part is if this had ended with just a terrible haircut, I probably would have let it go. But customer service matters, and this was a very poor experience.
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