Manny (the chef) is the reason my family and I enjoy this restaurant, but he was out during our last visit. The set of silverware I got was dirty, and so was the replacement spoon- gross. I asked for plasticware and didn't even get a "sorry". 4 people came in before us and got their food served while we were waiting 45 mins longer for similar dishes. When we did get our food, it was cold. I told our server, Alfonzo, and he didn't say sorry nor did he ask how he could fix it. Instead, he pointed to the rice cooker in the kitchen and said "see? It's hot. There's steam coming out." He looked annoyed that I was unhappy with cold food. I don't enjoy being rude back to servers, but I do believe that a little bit of customer services goes a very long way. Giving 3 stars instead of 1 because this is the one out of a hundred visits that went wrong and I hope that it doesn't become a usual thing.