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| - Ugh. If you have the opportunity to visit Fruition in person, fine, great. Maybe their brick-and-mortar experience far outweighs their online experience. I live in San Francisco, so I only have the online experience to go off of. Verdict: Won't be shopping with these folks again. Thinking about the hassle I went through just to complete one (my first and last) transaction with them makes me not want to write this review. But I will. Because the masses need to know.
The long and short of it is this: It took Fruition a month to get my order to me. They want to lay blame with USPS, and that's fine. To an extent. Sometimes, things happen out of your control. I get that. But you make a concerted effort to fix the situation, not a half-assed one. I've worked in the customer service industry before, so I know how important it is to avoid disgruntled patrons. And yeah, kowtowing to one person might *feel* like the most inane, spineless thing to do, but you do it because you're in a business that relies on repeat customers and good word-of-mouth. So how you, as a proprietor or store manager, feel about doing something doesn't negate what you *should* do about something. That said, the moment Nate knew something was afoot with my package and the USPS, should've been when he became proactive in resolving the matter. He should've high-tailed it to the post office, talked with an employee about the problem (I believe it was a postage due issue), and resolved it. Barring that, he should've been on the phone with me detailing his efforts and the current state of the situation. At the very least, he should've emailed me this information. Instead I got silence. Until I emailed. Until I called. Until I threatened to leave a negative review on every online site I could. That's when Nate called me and explained the situation. And this was two weeks after my order. At over three weeks in, I threw in the towel. I filed a claim with PayPal and requested a refund. And just two days shy of hitting the one month mark, my item finally FINALLY arrived. I've had Etsy items from Canada shipped regular post get to me faster than this. Vegas to San Francisco via USPS Priority Mail shouldn't take more than two days, three if there's a Sunday in between. In the end, I received my item, yes. But what's burned me on Fruition is the poor lack of communication with me throughout the whole ordeal. Basically, they're saying I'm not worth the time. Well, you know what? Neither are they.
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