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  • Don't ever use this business. I chose it because it was advertised on the Frigidaire website as an authorized service dealer, a man came to see the fridge and said it was the water valve. I later paid half in advance for the part and the other half was to get paid once completed. A different person came to install valve and when tested it, it didn't work. He then said that it must have been the filter and instructed me to order a filter and then when I got it to call them to come and check and pay the balance; even though I always change the filters as needed. I said to him basically they told me it was something else and ordered something and I paid half for something I didn't need (the valve), I said "you can take it if you want" and I would ask for refund. He said: no you do need it. I was like ok. Then I called the company to talk about this, because I was upset I was told one thing and that was not what it was wrong and I did not want to pay for a part I didn't need and they ordered. The lady on the phone was extremely rude. She would not let me talk and hung up on me. I felt so disrespected and pretty much ROBBED. I as a customer deserve respect. I was not disrespectful or rude and she was so rude and not professional. I don't get how you stay in business like this and I hope you either improve your service or go out of business because #1 your techs obviously do not know what they're doing and #2 that is not the way to handle an unsatisfied customer.
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