There are thousands of underwhelming restaurant staff in CLT. I don't know who found the shining gem who is Juwan, but he's amazing.
Greeters/hosts usually just go through the motions, saying what they need, taking names, and letting folks know how long the wait is.
Juwan made it a point to greet every single guest like they were long lost besties. He constantly had a smile, always cheerily let people know it was worth the wait, and in literally seconds built a rapport with incoming guests.
I have met a few rockstar employees in my life, and he's tops.
Also, the breakfast was super tasty.