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  • I used to take my pet here for check ups and emergencies. I went a couple weeks ago for a check up because I wanted to take advantage of the 20% discount they were offering on a dental cleaning. They wanted my pet to have a check up before scheduling a dental cleaning. I brought her in a Tuesday at 5pm. We waited about a half off before being seen. The vet who brought us back wanted to get blood work before an exam. My cat is not the most friendliest cat in the world so he said he would "take her in the back" to draw her blood. About 2 minutes later the vet comes out and says that they can't draw her blood & I have the option of "knocking her out" to have blood drawn. I refused and he said he would try again. About a minute later he returned and said they could not get blood. We were brought back to the check out counter where one of the vet techs says to me "oh yeah, she wouldn't come out of her carrier, so we couldn't draw her blood". First of all, my cat was already scared from being in a waiting room with barking dogs for 30 minutes. Second, she is not going to walk right out of her carrier just because you ask her to. Third, the carrier's lid pops off and you can pick my cat right up and out of the carrier. The past two times I have taken my cat there, I have used that carrier and the vet I saw then had no problem taking the top of the carrier off and picking my cat up to get her blood and her shots. I couldn't believe what I heard from the tech & I almost fell over when they then proceeded to charge me 20 dollars. What for, I'm still not sure considering we were back there less than 5 minutes and they did absolutely nothing to my cat. I left Gateway extremely frustrated and will not be back. On a side note, I ended up taking my cat over to Tremont Animal Clinic, where they were able to do her blood work and cleaning just fine. TAC also called Gateway to get my cat's records, however, Gateway told them that they had no record on her. Beware, Gateway is not what it used to be.
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