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  • DONT TAKE YOUR LOVED PET HERE!! OR GET A SECOND OPINION!! If it were up to me I would give a negative rating. People are nice and it would be a place I would recommend if it wasn't for this.. I took my dog because she was limping, I was told she might have a tear in her acl. That it might heal itself, if not she would need $4000 surgery. Days went on and my normally active dog was sad, she wouldn't get up her bed (we assumed she was in pain) we decided to take her back. They told me that the acl must be torn now. They asked me if the thought the medicine work. I TOLD THEM I DONT KNOW WHAT THEY WERE TALKING ABOUT. COME TO FIND OUT THEY NEGLECTED TO SEND ME HOME TO ANTI INFLAMMATORY/ PAIN MEDS! THEY WROTE IT ON MY DOGS CHART BUT NEVER GAVE IT TO ME. There was a possibility that would of worked for my dog and she wouldn't of been in pain.. back to my second appointment, I agreed to having X-rays taken to see the extent of her injury. After 'reading' the X-rays, they told me she needed surgery. I agreed to that and made an appointment. I decided to get a second opinion and asked for a copy of the X-rays (the neglected to tell me about the $12 charge of a copy of X-rays I already paid for) and went to another vet. He thought it was strange that my 2 year old pitbull would suffer of that at such a young age.. after her check up and having knowledge in reading her X-rays he told me her acl just had a tear. He gave me some vitamins to help the ligament heal faster and just days later she was running and happy once again! Of course we tired to have her rest and now 2 months later she's 100% back to normal! Days before her scheduled surgery I called to cancel. The day before her surgery I was called to confirm the surgery. I told them that I already called to cancel it, they went ahead and asked why I canceled. I informed them that I took my dog for a second opinion and they said a surgery wasn't needed that she was up and running once again. He proceeded to tell me 'oh that's great getting to spend so much money'. I responded by telling him no it's great and my dog doesn't need an unnecessary surgery. To which he just responded 'oh.' About a month later I get a bill of $12 for a copy of her x-rays. I called and asked them why do I get charge for a copy of x-rays that I already paid $400 for. They said that a copy doesn't come included, I asked to speak to the manager which my call was transferred to but she wasn't there so I proceeded to leave my message. I never got a call back in a couple days went by and I forgot. What I assume is a couple weeks later, I get another bill for $17.22 I call back once again requesting to speak to the manager or a billing manager. Once again she wasn't there, I went ahead and spoke to the receptionist telling her my problem. I apologized for being rude but I was frustrated at my situation. She asked me if I wanted an emailed copy of the x-rays and I told her no that I already got a copy that would've been great when I first asked for the copy but I was never offered that and I was never told that for a physical copy I was going to get charged. This lovely lady went ahead and waived my charge. I will not bring my dogs back to this vet and I will not be recommending this vet to any of my family and friends. Please be aware of this and make sure your pet isn't getting an unnecessary procedure.
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