I would give this place 10 stars for customer service. Mo, the young gentleman who helped me with my order, is so friendly and kind. It was my first time there and he patiently and enthusiastically explained how the "made to order" donuts work.
PROS
+Top notch customer service - Mo is awesome!
+Novelty concept of made to order donuts - I've never heard of anything like it.Lots of icing flavors, toppings, and fillings to choose from.
+Quality ice cream - their ice cream is from Double Rainbow Creamery in SF, CA. I found out because I had scoop of their strawberry and was floored by how rich and creamy the ice cream was. I had to ask what brand of ice cream they carry. Mo happily obliged.
+HOT DONUTS!!!
CONS
+Could use one more employee in the store. There are small details that an extra person can help with, such as cleaning. The floors were kinda dirty. I saw a dirty mop bucket chillin' near the back of the register counter. That should've been put away properly, where customers can't see. This will also help with some of the complaints about slow service.
I love the concept of the place and you can really feel the passion they have for their business. My family enjoyed our ice cream and donuts!