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| - ***It's been almost two weeks since I last visited Matt Sevco (the owner of Mak Auto) & I've kind of been going back & forth in my head as far as whether or not I should write this review. As being someone who relies heavily on reviews myself, I felt obligated to go through with this and share my experience with you, the consumer. This should be an interesting read, enjoy.*** In about a week I was heading to Phoenix to pick up a brand new car. While in town I was staying with a buddy in Mesa for a few days to get out of Prescott & enjoy the city. I asked if he knew of anyone who could do a good job tinting my windows in my new car. He recommended Mak Auto since it was close to his house & had had some work done there himself in the past. I called Matt about a week out to schedule an appointment time/date. Fast forward a week later, that next Monday, I dropped my car off at 8am. I thought it was odd that Matt needed my car until 2-3pm that afternoon b/c I've had many cars tinted in the past & a good tint job usually only takes 2-3 hours at most. He assured me his tinter would want to be "super meticulous" and that's why they needed it all day. This was comforting to know & I actually gave Matt a crisp $20 to give to his tinter to insure a job well done. When I picked my car up at 2:35pm I paid the $200 charge & was told that I would see some streaks & bubbles in the windows & that they wouldn't look good until the tint cured; that sounded about right to me. So, I got in the car & left. After driving for about 20 minutes I realized there were scratches ALL over the tint. It looked like a cat had gotten a hold of the roll of film that was used on my car. I pulled over & called Matt immediately, at 2:55pm & then again at 3:49pm & was told both times Matt was "in a meeting". That was Ryan's way of saying Matt doesn't want to deal with this right now. That next Tuesday morning I drove up to Mak Auto to speak to Matt in person & to show him my car. He came out to have a look & couldn't believe what he saw. He was extremely apologetic and assured me this had never happened before. He also told me that his tinter must have had a faulty tool & promised me that he would take care of it the next day & that the car would be stripped & re-tinted free of charge. Although this was an inconvenience he seemed willing to make it right & I appreciated that. Later that day, around 4:45pm Matt called & left me a voice-mail saying there was no possible way he could get my car in & have this problem fixed & that we'd have to do it another time. Well, here's the thing...I live in Prescott & Matt knew this. So, was he really expecting me to drive over 200 miles, round trip, to go down to Mesa one day & have my windows re-tinted by the same guy that neglected to do a good job in the first place? I think not. That next morning I again found myself driving up to Mak Auto to speak with Matt. When I got there I told him of my dilemma; I had a botched tint job on my brand new $35k car & wanted the tint removed & my money refunded & that I was going to have them re-tinted elsewhere. He told me "that isn't going to happen". I also mentioned that if he didn't do this I would not only have to re-pay to get them re-tinted somewhere else, but also have to pay to get them stripped. He said "well, that's on you". I couldn't believe this. I then reminded him of two things that he had said to me that struck me as odd; both regarding his supposed strive for excellence in what he does and his policy toward complete customer satisfaction & how he wasn't living up to either. He said, & I quote; "Oh please, if you're so perfect and you never make mistakes you really may want to step off of that high horse of yours and lower your expectations a bit". He also felt I was being completely "unrealistic". I think not. Well...the plot thickens. On my way back home I stopped in a very reputable tint shop to get their opinion & not only did they confirm the scratches were from a mixture of faulty tooling & inexperience; they also noticed several tears in the tint that the tinter had tried to hide. Also they noted that on my two front windows the tint wasn't even applied the correct way & maintained that they hadn't seen a tint job this bad in a long time. I was advised I that I may want to call the manufacturer of the tint Matt/Mak Auto claimed they used, which was Sungaurd & complain to them. I talked to Armando from the AZ Sungaurd office & he hadn't heard of either Matt/Mak Auto or the tinter that worked there; which is to say that Matt/Mak Auto wasn't even an authorized dealer of the tint they advertised to use. Turns out they were using some cheaply made Korean tint. Hmm...where's the ethics on that one there Matt? Conveniently however, when confronted by Sungaurd's Rep Matt had just let go the tinter that botched my tint job b/c he's already had several warnings & complaints. Well, if that was the effing' case, then Matt, why'd you let him tint my car?
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