| rev:text
| - My husband and I went for dinner at Alloy on Friday, March 11. I usually do not write reviews but future diners should be warned. We had high hopes as we heard it was great. We had a reservation for 6:30pm. We were seated promptly by the hostess and it just went downhill from there. It took our waiter almost 15 minutes to take a drink order, we actually contemplated leaving (in hindsight, we should have). When he finally came over, it seemed as if we were an inconvenience by asking about wines etc. We ordered a bottle which took another 10 minutes to get to our table. We were given a specials menu which was not explained at all, even though we told our waiter this was our 1st visit to Alloy. We ordered the pork belly appetizer, which was very good. We moved on to order our dinner, when I asked for his recommendation, he didn't seem too sure or knowledgeable about the menu. I ordered the Beef Short Rib which he warned would take 20 minutes and my husband ordered a steak. While we were waiting..........the waiter never checked on us........ while the table next to us received top notch service from a different waiter........we heard from their table about the specials and wine selection. The restaurant was not busy - lots of empty tables. 20 minutes......30 minutes.......40 minutes........50 minutes.......an hour later......then our dinner arrived. While the short rib was very tasty, the steak was dry. Had the waiter actually checked on us, he would have known that. The service was so terrible that it overshadowed the experience completely. He never checked back to see how the food was, if we needed another drink or anything. We eat out a lot and normally have dessert. We couldn't wait to pay the bill and get out of there. Not to mention there was a rowdy table doing shots in the corner, didn't really seem to fit the ambiance of restaurant. That said, I thought I would contact the restaurant afterwards to tell them how awful our experience was. Well, that was a mistake. I sent an email through their online form. A person named Darren emailed me to ask if we could talk. I don't know if he was a manager. He asked me to call on Tuesday or Wednesday of the following week, I called, he wasn't there, I left a message with my number. He never called back. I emailed with my number, he replied and said he was there until the end of the day. I was unable to call him back that day. I emailed again to say when I was available, never heard back, no phone call, no email, no nothing. Now, it would seem to me Darren wasn't really interested in hearing about our experience. I had refrained from writing about our experience online giving Alloy the benefit of the doubt thinking it was a one off bad experience. After dealing with Darren, I can see that customer service isn't high on the priority list at Alloy. It's a shame because the food was good. If our experience had of been handled properly, we would have returned. But not now. I highly doubt the owners would be proud of how this was handled considering what they say on their website about customer service. Don't waste your money - there are plenty of restaurants in town with excellent food and top quality service. So disappointing.
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