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  • We like Dr. Shukla and have been pleased with the care received. However, the front office & scheduling has been such a horrible experience that we've requested records and will be going elsewhere for cardiology follow-ups. Were told we could get in soonest if we did the tests & follow-up appointment at the Crismon location. Drove 30 minutes out there only to be told the Echo had to be rescheduled and that they had called but "voicemail was not set-up". This was not true as my husband receives voicemails all day long for work. They simply couldn't be bothered to call. They said they could maybe get us in that day if we wanted to wait 3 hours. So we waited because this is a heart condition and we're worried about it. While we waited, this same scenario happened to 3 other people who came in after us. One guy was livid after he took off work for the day, only to show up for the appt and be told he would have to be seen later in the week and that they tried to call but couldn't reach him. Another woman, after waiting an hour for the appointment, asked the front desk if her husband would be seen soon since their appointment had been an hour ago. The girl then nonchalantly told her the scans "hadn't been read yet" and that they would need to come back the next morning. They stormed out. This seems like the modus operandi for front office here and unfortunately the extent to which we like the provider does not overcome the difficulties and frustration with scheduling.
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