Receptionist very nice. ..lash staff not friendly, no conversation. This is the second time I've had individual lashes and this time it burned and my eyes watered for hours after the install. I won't be going back. .I always check reviews here first and should have listened to everyone who gave it low stars..the state Board also came to do an inspection. .not sure how that turned out. ..but that also held up service. .the chair was comfy, and the place was clean inside. .