Originally i meant to post a 1 star because I had the worst experience here. From dirty bathroom (for a Palazzo?) to rude management when I complained about it during check out. BUT thanks to the customer service rep who completely went above & beyond after I called in to customer service review a few days after. She was so empathetic and just genuinely nice! If not for her, I dont think id ever stay here again let alone refer all the contacts. Thank u to the awesome customer service Rep who took care of me.