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| - I like this Whole Foods, and I shop here almost once a week. I am giving it a mediocre rating, however, because it is an expensive store and at these prices they should be doing better. While the store generally is quite good, they repeat the same mistakes over and over. My peeves are as follows:
1. When the lines at the cash registers suddenly become long and are moving slowly, they seem to have no ability whatsoever to respond quickly and to open additional registers. I once mentioned this to the service counter, and I was met with a shrug and told that the soonest they could get a new line open would be 15-20 minutes. They need to be way more responsive than they are.
2. They don't do a good enough job checking best before and expiry dates of food on the shelves. Too often, I find milk in the cooler that expired a day or two earlier. Just this past week, I found mayo on the shelves that had expired almost three months earlier, with another type of mayo with a best before date that expired three days earlier.
3. They move products around the store (fine), but rarely do they post a sign saying it is now available in a different location. Several times now I have thought that they were out of/stopped selling a favourite product, only to find it weeks later somewhere else in the store. I shouldn't have to go on a scavenger hunt to find my groceries. Small signs would be really helpful, guys. When I am at other grocery stores, I never find myself wondering what they have done with a product the way I do at Whole Foods.
4. They are not very good at getting out-of-stock items restocked. They will sell out of an item, and then take months to get it back on the shelves (yet there is no shortage, as other retailers are still carrying it). This has happened way too many times, with way too many different products, for it to be a problem with suppliers. This Whole Foods store is just not on the ball when it comes to restocking in a timely manner. Still waiting for them to get my favourite BBQ sauce back in. When you bring a particular missing product to the attention of staff, it reappears within days. But I shouldn't have to track down a staff member every time a shelf is bare. And it happens a lot.
5. The food bank donation bin is often overflowing. I appreciate that the bin is emptied by the food bank, not Whole Foods, but for goodness sake, if customers are good enough to donate food, then the least Whole Foods could do is to help out, empty the bin and store the donations in the back until the Food Bank can pick them up. Instead, food items are often literally falling out of the bin, and customers have to try and balance their donations on top. Ridiculous.
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