I made an appointment because it was a busy day (day before Christmas Eve). I arrived on time and they sat me down at an empty station. 15-20 minutes later I still hadn't been helped. I left because I didn't have time to wait any longer, that's the reason for an appointment.
I came back a couple of weeks later and asked how much a gel manicure was. She said $25. My nails were done nicely but they charged me $28. I didn't have anything special or special polish.
It didn't click until I got home. I don't think that is ethical.
Going to find a different salon. Not an easy task. They treat you like you're part of a herd of cattle. Nothing special and relaxing about a mani these days.