After me and my partner called to speak to a manager after having to wait 2 hours we were told the dispatchers have been in contact with us. This is true. They called once while we had to call 3 times. Every time it was another 30 minutes they told us. Called at 9am didn't get picked up til 11am. Said since we were in a safe spot we were fine and could wait pretty much. Exact words: "things happen". Things do happen but we could have called any other towing place and we did and thy said 30 minutes. But since Larrys was recommended to us and they said just another 30 mins we waited. Finally 11:25 our truck is up on the tower and headed to the mechanic. If you like waiting 2+ hours for a tow - then call Larrys.