I had gotten in an accident and AAA had set up a reservation for me to pick up a car at this location at 4 pm. So I called the hertz 800 number and they sent me the information and location to get the car and I decided to call this store ahead of time to know if it was ok to pick up the car cause I had gotten a confirmation email and the pickup date was that same day and i can't remember who answered the phone but it was a guy and I told him my insurance had told me they were having a rental set up through them and all,this guy got quiet for a few seconds and said,"...ok?" And then I asked if it was ok to get the car and he told me there are none available and that he doesn't know when he'll have any rentals very rudely. HELLO ISN'T IT YOUR JOB TO KNOW WHEN CARS ARE GOING TO BE GOING IN AND OUT OF THERE,you guys should have times when a car will be returned or you just too lazy to look it up on the computer that's in front of you! Ridiculous.