My husband bought my engagement ring, wedding ring, and earrings from here. So I have a lifetime relationship with these people now. It is a hit or miss with this location depending on the sales person. Sometimes they are very nice and warm then you get those that are NOT happy you are there for an inspection and cleaning. DUDE, it is your company policy that makes me come back OK? I don't come back be in your presence so I can be blessed with unhappiness. The corporate people need to have secret shoppers to see how the stores run on a day to day operation.