| rev:text
| - These guys will cost you thousands more than a good DME.
They are not HIPPA compliant (I am not the only one that has complained about their sloppy handling of your confidential information, setting you up for medical identity theft which is big these days).
Their service is poor (they don't return phone calls or follow up on issues).
I used them for a few months and had so many big problems, I moved to H&L Medical in Scottsdale and so far they are wonderful to work with.
They insisted my insurance needed a new prescription so I could get a cpap mask which I later found out I didn't need, unfortunately after I spent the money and time to get one.
I asked about replacing the cpap and they said my insurance would never replace them, I would have to send it in for repairs and the insurance company would decide if they wanted to repair or replace it.
They took my cpap in for a prescription adjustment and it "broke" while they had it. After I got it back and checked into things, it turns out they didn't know what they were doing, could not be bothered to call technical support for the simple answer to fix the problem they created.
They again said that my insurance would not let me buy a new cpap and said they would send it in for repairs and I would get a loaner for free for a month, but that it would take 8-12 months for the repair and I had to pay for a rental after the first month out of my own pocket as insurance would not cover it.
I thought that is crazy, called my insurance and found out I could get a new machine as mine was over 3 years old and if MedOne would have told me that when I asked I would have been up on a new one before they "broke" my old one.
They push you getting a new mask every 3 months and wanted to do that automatically. I said no, I would come in for a new mask (I had to say that 3 times as they kept saying we can just send it to you).
Well they sent me a mask anyway, in an open paper bag that went thru two other companies before they go to me, giving everyone in those companies access to my personal and health insurance information in violation of HIPPA and exposing me to medical identity theft. When this was brought up to them, the manager tried to tell us that it was not HIPPA violation, as HIPPA just meant if anyone got the information they had to notify us. When she was told we knew it meant she had to keep it secure also, she then admitted they had messed up and she needed to talk to the warehouse staff (apparently they do this to all their cpap clients).
There are much better DMEs out there, choose another one or it will cost you big time. We saved about a thousand dollars with our new DME MedOne would have charged us to replace the cpap that "broke" under their care.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)