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  • If i could give this company negative stars I would. It took over 15 years for me to convince my parents to redo their flooring in bath/hallway/kitchen. So excited that they were finally going to get done and then....this company screwed it all up. Prior to install day we removed baseboards, moved all furniture, paid a plumber to uninstall toilet. The next day was install day. Or at least that's the way it was supposed to go. After many unreturned calls to her salesperson and to the store it was determined that they had SCREWED up and never put her on the schedule. My mother took the day off of work to wait and wait and wait. We finally ended up driving to the store to deal with them in person. The best they could do was 3 days later and only a paltry 200 discount. Not sufficient. Not acceptable after the lies and atrocious way these people do business. The worst part is when someone is pretending to apologize and you can see on their face that they are not sorry. We cancelled everything with them. I strongly recommend you RUN from this place and their lack of business knowledge, or respect for people's time and money. Shame on you Elite!
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