It's hard to figure out where to start. Menu is the same as any other panini's so you know what to expect with the food. It's the service that is absolutely horrible. We walked in as a party of 5 on Thursday evening. No hostess in sight so we sat down at a table. After about 10 minutes of no service I went to the bar to let the bartender know we were there and ask if there would be a server for us. She assured me someone would be there soon. After the same person walked past our table about 5 times time wipe down other tables I finally got her attention. On top of looking like she was completely wasted on something, she was very slow. We realized that there was a "normal" server as she came up to the table a bit later. Problem is she was working the entire room by herself. As others have mentioned, they run this place like a local bar where you have to know someone to feel welcome. The folks at the bar were being waited on hand and foot by no less than 4 bartenders while the poor slobs sitting at tables were completely ignored. Management needs to wake up and do a better job at properly staffing the dining room!