My mother and I went into the Fashion Show location to purchase some tea and inquire about teapots. My 48oz Bee House teapot, purchased there several years ago, was starting to look very "well-loved". After we made our tea selection, we asked the sales associate if they carried that size. She responded, condescendingly, that using such a large teapot was not the "proper" way to brew tea and went on to educate us poor hayseeds in the correct manner in which tea should be brewed. The experience left us with a very bad taste in our mouths, which had nothing to do with the tea! I will continue to patronize Teavana's other location at Town Square, where the staff is always friendly and I've never had a problem.