| rev:text
| - Just spent over an hour and a half attempting to purchase a firearm at Cabala's in Glendale. As a member of a military family, I wanted to take advantage of the incredible deals they were offering during their Hometown Heroes promotion this weekend.
After selecting a weapon, I was putting a package together (ammo, case, etc) and noticed the weapon was on sale. I asked the employee if the Hometown Heroes discount applied to on sale merchandise. His response was "Absolutely, everything in the store." I thought this was a little sketchy, as maybe he didn't realize that I was asking specifically about the firearm that was already on sale.
I asked again, clearly. "This weapon is discounted about %10, the military discount still applies, correct?" His response was clear, "On everything in the store."
Ok, cool. That's a nice added bonus. I'll grab a little more ammo then I had planned. I made my way over to the background check registers, and about 45 minutes later come to find out that the Hometown Heroes discount did in fact NOT apply to the weapon - contrary to another employee's response earlier. This amounted to about $30. I honestly didn't care all that much, since I was still receiving a better discount off the weapon then if I had bought it full price.
The following then happened:
- The cashier at the background check register proceeded to ignore everything I said regarding my interactions with the employee that had sold me on the weapon, and stick to the static response of "The Hometown Heroes discount doesn't apply to on-sale items."
- I asked to cancel the sale. She ignored me and called a manger.
- While waiting for the manager, the employee that I was working with when I selected the weapon came into view, and we called him over. He looked at the slip, turned to the other employee, and said, verbatim, "Oh? The hometown heroes discount doesn't apply to on-sale firearms?" Then he turned and repeated the "The Hometown Heroes discount doesn't apply to on-sale items," line to me, as if hearing it for at least the 10th time was going to suddenly deter me.
- I confronted the employee, now standing at the background check register, reminding him that I had asked him directly about both sales applying, and that he had responded in the affirmative. His response? "I don't know what's going on here." And walked away.
- At this point, after having over an hour and a half of my time wasted, I was done. This was a $700+ sale, that they were losing over ~$30 (what the hometown heroes discount would've been on the weapon).
- The manager had arrived and witnessed the initial employee admit that he was previously unaware that both sales did not apply to the firearm. He said nothing.
I thanked them for their time, wished them a nice day, and left. Sometimes, I just don't have the patience for incompetence.
Here's two points of advice, Cabela's.
1 - Train your sales people better.
I'm not sure if he was deliberately trying to screw me out of the hometown heroes discount - thinking that I would just accept the item without that discount after I had gone through the background check process (it sure seems like it from his responses) - or if he legitimately made a mistake. Either way, neither his misinformation nor his reaction when questioned about the sales was appropriate.
2 - Train your managers better.
There was no reason this should've gone on as long as it did. The manager literally stood there and let me confront the employee, who made it obvious that he was playing games with me (or has no idea what he's doing). The manager made no attempt to secure my business, or reconcile the situation.
Had he even offered an apology for the deliberate waste of time they put me through background checking me for a weapon that I was being charged incorrectly for, I would've went ahead with the purchase. Instead I was allowed to walk out of the store without so much as a word from management.
Take the $30 you saved and re-train them both. Then spend time doing the math regarding how much money you'll lose over time from not only my lack of business (not my first firearm purchase at this location), but the business you'll miss out on from all the negative press this will generate, because I'll be posting it everywhere.
Thanks for slapping our Hometown Heroes in the face.
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