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| - Every single time I have ever had anything shipped to me from ontrac it has been a fiasco but the last time takes the cake.
Shipment was promised yesterday by 8pm. at 9:30, it was marked back in Sacramento as a failed attempt. I had literally rearranged my life to sit at home and wait. I called and complained, was told a manager would be contacting me the next day. I never heard from anyone.
The next day, it said that it was in Rackerby for delivery at 9 am. Rackerby is not that big. Even if the entirety of Rackerby had a package delivered through Ontrac it should not take more than 4 hours to deliver the entire town.
I again called dispatch, after a second day of rearranging my life for this package. Dispatch put me on hold to page the driver. The dispatcher informed me that it was not delivered the night before because the driver was running late and so what wasn't delivered by quitting time went back to Sacramento. I was assured that it would be delivered by the end of the day.
2 more hours go by, still no package. Now worried that it was going to go back to Sacramento, I contact Amazon. I let them know what's up and beg them never to ship something to me through Ontrac again. They said that they would give me a 20% off voucher for my next purchase, and contact the shipper themselves. If I didn't get it by the end of the day, they'd refund my money.
1 hour later, this shady looking beater of a van with the Ontrac logo taped to the door pulls up my driveway. He was curt, bordering on rude, and made a snide under his breath comment about my package wasn't life or death.
Seriously? a day late, shady and rude delivery drivers? I PRAY that I never get another thing delivered through Ontrac again. Ontime delivery to California? by what standard? Three wise men on a camel could have gotten it here faster and with a better attitude.
Ontrac, Bite me.
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