The good: They do a good job keeping it clean, there's tons of cardio equipment and even when it's busy it's doubtful you'll have to wait. The machines are always in working order from what I can tell.
The bad: The staff kinda doesn't care - when I picked up my card a few months ago, I was never offered any kind of tour or even a run-through of how to sign up/use the gym. When I asked the third time going into the gym about some of the features of the black card (like I want to use the massage chairs, hello??) they were dismissive and seemed irritated that I was bothering them. I found another PF near my work and use that one instead.
This place needs more free weights or to police the curlbros, desperately. They let guys just sort of clog up certain areas of the gym for an hour at a time.