I have had this pool services for over a year now. The service when we first started was wonderful but over the last few months the service has been terrible. They are suppose to show up on Mondays as I have to unlock the gate. No one comes now unless I call this is not the way service should be. I have spoken to Marissa on several occasions with no resolutions yet she is the one that is suppose to help me. I pay for a monthly service that I may get service twice a month. I would not use this pool cleaning service you will get the run around.