The first time wasn't that bad. We waited, got in after getting the text message, and had some decent burgers and great shakes.
The second time was a little embarrassing to bring a friend from out of town to.
The burgers were still decent, but nothing remarkable. What was really disappointing was the garlic Parmesan fries that were way too salty and could barely be eaten. We wanted to tell Gordon Ramsey that his establishment has ruined garlic Parmesan fries for us forever.
I would give this restaurant one more try before throwing in the towel. Or napkin, as it were.