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| - It's sad how a business can avoid completely alienating a loyal repeat customer, but chooses not to to save a couple of dollars, and to save their pride.
I USED to go here, until one night when I placed an order for delivery, and waited an hour before calling them back to see what happened, and they told me that I placed an order for pickup. If I wanted pickup, I would have said pickup...
They told me that the food has been ready for some time now, and they can deliver it now. I told them that I wanted a new meal as I didn't want the cold food that's been sitting in their takeout box for an hour now (since I ordered the teriyaki chicken with rice which is a hot dish).
Also, I specifically asked them to deliver to the back door, 3 times. They delivered to my front door... As my alarm was going off, the delivery guy told me that this was the original cold order that's been sitting for an hour. I was hungry, and grumpy, so I presented the money to give to the delivery driver, but he pulled the food away!! saying "do you want to the food or not?!", as if to taunt me and to punish me for not picking up my order. I couldn't believe this. Here I am, giving him the money, and he doesn't want it???
To me, the emotion and experience behind the food is actually more important than the food itself. I told him I didn't want this. Meaning, to be bullied into giving my money to someone who's clearly on a powertrip.
Lan Sushi. Never again.
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