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| - I really, really wanted to like this, but I had several very frustrating issues that made my first order my last. I should say that the food was good, meals were always tasty and the seasoning was on point. The packs are a great deal, but you don't have the ability to pick and choose what your meals are. When I ordered, it was on a Saturday morning, well before the deadline of 12pm for delivery to begin on Sunday. Sunday came and no delivery. When I finally got ahold of someone they got the delivery out Monday, BUT getting ahold of someone is a nightmare. You can't call them directly. I tried when they were "open" but could never get through. They have a text number, that you only find when you call and listen to the very long message before you can even try to talk to a person. You can send a text, but they will not text back. I emailed first, and then sent the text when I got no response to my email. This prompted a response to my email, but never a text back. I responded once to the email and got a canned response. It is impossible to have real time back and forth communication with anyone but your delivery driver. My delivery guy was awesome and helpful, although he delivered my second delivery to the wrong house. I initially thought my food was stolen until it happened again and then we figured out he went to the wrong house. He was very sweet and came back and figured it out and got me my food, but the company never offered me any sort of compensation for four days worth of food that I never received. Great idea in theory, but their execution is majorly lacking.
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