I always board my Brittany spaniel mix here whenever I go out of town. I used to work at a boarding facility as my first job so I understand that things don't always go the way the owners want (getting the cage you want, getting sick, place being dirty at times, not putting blankets or toys in the cage with the animal). The thing I always appreciate about this place is that my dog generally seems happy to come and especially that they know me as a client and know my dog by heart. If they know me and my dog, that obviously means they care enough about my dog to check on him a few times. If your dogs get sick, they should be vaccinated against it so that's clearly a lack on your behalf, dogs are dirty hence why the facility is sometimes dirty plus it's old. If blankets aren't put in the cage it's probably because they don't want they dog to chew on it, choke and or get it messy which gets them messy and they won't be able to be cleaned for awhile. I love the Animal Inn!