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| - if I could leave zero stars, I absolutely would. Let me start off by saying that the flowers that were delivered to me on Monday, May 14 were a Mother's Day gift from my husband. I am a flower lover, and any chance he can get to send flowers to my office, he does. In the history of our 7.5 years together, he has sent me flowers well over 100 times, and I have never had the experience I have had with Flowers 2005. The arrangement cost us $100 that was paid for through Teleflora - an online floral shop similar to 1-800 flowers. My favorite flowers EVER are peonies, and they are not ever seasonal in Arizona, so I didn't think it were possible to ever get them. Somehow, my husband stumbled across their availability on Teleflora, and Flowers 2005 delivered my arrangement. The arrangement was supposed to consist of 6 peonies (from what the photo on Teleflora looks like), and my delivered arrangement consisted of four. If you know anything about peonies, when they are delivered and fresh, they are closed and in ball shape. My peonies were more than halfway open already upon delivery. The colors were beautiful, however, and I was so excited to see the surprise on Monday afternoon. It is now Wednesday. I arrived at my office just after 7am, and ALL of my flowers were dead. Petals all over my desk. How do $100 flowers die in less than 36 hours? I didn't understand. Frustrated, I immediately called Teleflora, who said they would escalate to upper management and never use this florist again, gave me a partial discount, and then I wanted to give the shop owner a call just to let them know that the flowers they provided had already died. As a small business owner, I would want to know these things. Considering their website states that they go "the extra mile" for their customers. HA. I called the shop and spoke to a nice woman who said the manager wasn't available just yet, but she took down my name, number and delivery address, was very sympathetic and thought for sure that the owner would replace the arrangement, which made me happy. When I received a call back from said manager/owner, he was immediately rude and started off the conversation with "yeah, I was told to call you back?" So i re-explained my story. To not bore you with the details, the short of his response was, "first of all, the flowers weren't $100, they were $63, so it sounds like Teleflora upsold you. Second of all, you need to cut the stems and change the water every day..." So this is my fault? You're blaming your customer? Making the assumption that I didn't care for my flowers? And I'm sorry - but if the flowers were $40 or $50 - is it normal for them to die in less than two days? When asked that question, his response was "no." He then told me that he processes 200 orders a day and never get complaints, so he is unsure what went on with "my flowers." Based on these Yelp reviews, it seems the owner of this shop has a lying problem. Doesn't look like 200 orders are processed with no complaints, does it? The conversation ended with him telling me that he is not going to replace my flowers. Therefore, he gets this review. Word to the wise, when you advertise that you go the extra mile for your customers, follow through and go the extra mile. I love flowers and care for them - they make me happy. It isn't my fault that these flowers died. The reason why they died is because they are low quality flowers. And just a small note about customer service - the customer is NEVER wrong. You don't blame the customer, ever. And also, the man who called me back said he was the owner. What a nice way to speak to your customers - the livelihood of your business. Shame on this shop. I will make sure that no one in my circle ever orders from them - and I will post this review on as many sites as I can find.
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