So after getting this email from Howard - owner of Barkley:
"Not only did he do the work, he went above and beyond. Again, you are avoiding speaking with him and working it out. Regardless of who you paid, I am asking you two to work it out. Until and unless this happens, I cannot help you.
Howard Perlmuter, M.A./ACPCT
President & CEO"
The trainer agreed to give me a refund but I told him I wouldn't take down Barkley's negative review and this is Howard's reply (the person who couldn't do anything until then):
"Sahar,
The only way I am allowing any sort of refund is by the signing of an agreement including a non disparagement clause which will includes the complete removal and cease and desist of any and all reviews.
Howard Perlmuter, M.A./ACPCT
President & CEO"
I told the trainer what Howard told me instead of an apology and he spoke with Howard again and this is the email I got:
"I will not allow a refund Sahar unless you comply. It's simple.
Howard Perlmuter, M.A./ACPCT
President & CEO"
This is the owner of Barkley!