I used to go to dr shin for many years for my son however due to the long waits we stopped. I decided to go back and was sad to see that the service there had not improved. After waiting for an hour and half the nurse finally came in to tell us that Dr Shin had left the office for a personal emergency. Now I understand things come up but our appointment was at 9 and they didn't know the dr wasn't coming in till 10:30!!! I am sorry but this is unacceptable behavior. It had been 3 weeks and I still have not received a phone call apologizing or a call to re schedule as I was told would happen. This was the last straw for me with this office the staff is rude and they are never on time.