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  • I don't post a lot of reviews and I also usually don't complain when I have poor service and subpar food. I just feel this needs to be said, I have never in my life had such a horrible experience at a restaurant. I went here with my mother and father, and we where very optimistic because the decor was fantastic. Once we got our drinks we didn't see our waitress to take our order for 15 min( by itself not a big deal). Then we waited an extremely long time for our food, which was odd because the place was pretty empty. My father digs into his pasta which he then deems flavorless and inedible. They offer to bring out a replacement but we told them we didn't wanna wait another long period of time for more food. The manager no less has an attitude about it and says "well if that's how you feel"and storms off. Making no attempt to rectify the situation in a way that we found appealing.I then give my father half of my manacotti dish. Which as we both dug in we found was crunchy and hard like plastic. We told the manager again about our new complaint and with the same attitude tells us that we have to pay for this because we already ate some of it. Why should we have to pay for inedible food? She finally relented and gave us 20 dollars off our entire bill which is outrageous considering these are 18 to 20 dollar entrees. In reality after all of the issues we experienced and the awful customer service we received, we shouldn't have had to pay a dime. I'm actually amazed this place doesn't have worse reviews based on the treatment we received from the manager and the fact the food tasted like those microwave meals from the grocery store. We all left feeling extremely insulted. What has happened to customer service
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