I would give it zero stars if thats an option! We booked 4 tickets at 8:05 am on Mar.16th from Champaign to Chicago. We showed up at 7:50 am. There were around 200 people waiting! They overbooked the bus 400% at their capacity of 50 people per bus!!! We were stranded at the bus stop for 3 hours in the cold wind! No apology. No explanation. No specific schedule for the next bus! Please do yourself a favor by not using Greyhound!
It was chaotic as people jostled each other to get on the bus. This reminds me of the movie Titanic where people jostle to get on lifeboats!