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  • Start off with saying quality of food is good. Similar to the flagship in Toronto , however the location is smaller and appears to not handle volume as well. Waited for 30 to 35 minutes in total. The main concern is logistics we had are the store supposedly ran out of Matcha ice cream. We were not made aware in the lineup process until purchasing. Understandable. However when people before you are still getting Matcha ice cream dispensed it makes me wonder if the Matcha ice cream is out - then stop serving it as the remainder of the consumers will feel cheated. The cashier kept saying the Matcha machine is broken...when it clearly was not. An explanation should be made to the line and an adequate supply of ice cream should be ensured moving onward. I was disappointed in my shaved ice as it compromised the taste I originally wanted and since I had already lined up for 35 minutes, I did not want to leave empty handed. The Toronto location usually will post stickers to show which items are sold out. I hope you improve based on these comments as I do value the quality of food Tsujiri provides as a long term and loyal customer.
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