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| - I'll be honest here - I'm not sure where some of these complaints about The Delano are coming from? I could only substantiate a couple of them and they were not big issues. I came on here one day before my 3-day stay that just completed earlier today. I was impressed from the first minute I stepped inside.
I read people complaining about the hardness of the pillows. I didn't see what the big deal was? Now, I LOVE soft pillows but these were just fine.
I read complaints about the smell and bugs. I experienced no issues with either. I also saw complaints about the shower head. Well I am 5'11 and it suited me just fine. If you are like 6'5 and higher, ok, I could see an issue - but you can't please everyone.
The room wasn't THAT small. I thought the room was just fine and there were four of us staying in the room. If you complain about the mini-bar, I don't know what to tell you - you are warned about it ahead of time.
The one con was the overnight valet fee of $20. I was able to confirm that and I was charged for it. It is a new policy as of 9/1/14. I booked the room in July, so it was not a policy of the hotel when I booked. I would not have known about it if not for the complaints on Yelp about it. In the end though, definitely not a deal killer and they are super friendly at the valet.
Also, I don't know about what kind of service the person who complained about not getting fresh towels after 3 days but I stayed for 3 days and got new towels each day. I didn't have to ask either.
Curtains were fine. The decor, well, I understand if it isn't your particular taste or fashion sense but it is still nice and are you really there for the decor anyway? C'mon.
One more thing, I noticed a complaint or two about the service. One person mentioned they had trouble with getting luggage to be held by the casino before check-in and after check-out. We had no such issue. Check out was 11am. We wanted to stay a few more hours after that. The bell captain came up at 11am to grab our belongings, gave me a receipt and I was able to pick it up outside by the valet when I grabbed my car. Hassle free.
I know every experience is different and things do happen. I've had my share of issues with hotels in the past, including when this was The Hotel, but I just did not come across a lot of the issues people were complaining about. I am definitely looking forward to my next stay at The Delano!
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