Finally met a rude person in AZ! And she only got worse after declining the insurance & pre/paid gas. She told us we MUST buy gas the day of return and we MUST buy the gas within 10 miles of the airport and we MUST show them the receipt to prove this! Sure enough upon return, the first thing they wanted was our gas receipt! We rent cars all over the country and have never needed to show a gas receipt. Plus after waiting forever I the car return line, we met the 2nd most unhappy person in AZ!! He took over 5 min looking for a dent that was just not there. Finally, he sent us on our way. We have used both Alamo & Hertz at Phoenix SkyHarbour and will continue using either. Worth the bit extra for much less aggravation. And the staff is pleasant!!!!