Update: Bulwark came back today for a scheduled treatment and I'm just as happy with them as I was before! John remembered that I have slight bug-phobia and he walked me through everything that he was doing. He also reassured my cat-lover neighbor that her 10 cats won't be harmed by the solution they use. John also gave me good advice for ways that I can keep bugs out in the summer and showed me how and where they get in. I am so happy I discovered this company! And poor john is stuck with me requesting him every time now. Bulwark, you're awesome!