Update: received a message from Amy, incredibly kind and understanding of why I was frustrated about the unintentional cut. Good to know they care so much about retaining a customer. Thanks Amy!
The one star is for the cut on my foot. I don't know the guy's name because he didn't tell me. However during the callus removal he was going way too fast and cut my foot. It took him a few minutes to acknowledge that he did this. It hurt like hell. Thankfully Li Yen was doing my boyfriends pedicure in the next chair and jumped in to take care of my foot. Li Yen deserves 10 stars if you go here do your self a favor and request her. I doubt after this experience I will want to risk it again. The most frustrating part was that what I am guessing is the manager came over to ask what happened. When I went to pay the same guy didn't say anything just charged me for 2 pedicures like my foot wasn't damaged, no apology. Super disappointed this place is very cute and the woman I spoke to when I scheduled my appointments and Li Yen were fantastic.