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| - I would never recommend this apartment complex or its managment group to anyone and would encourage you to steer clear. Their staff fails to understand the basics of customer service, and the terms "same day" "tomorrow" and "email you" must have completely different meanings in the world within which they operate.
I spoke with Kimberly and Angie on multiple occasions. To be fair, my application was originally rejected (which I was never advised) and they excused the 3 week delay in processing as them going "above and beyond" to get me approved. When I faxed in copies of payroll as requested, there was no acknowledment that these forms were ever received. Moreover, when I called back in, Kim asked me, did you fax your documents in?"
Finally, with my move-in date literally 4 days away, I was told everything was in order and I would be emailed a cost sheet and set up an appointment for 11am today, Friday 11/14/14 at which point I was to have proof of renters insurance and a cashier's check for deposit. The "same day" email that was supposd to sent on 11/13/14 so that I could actually bring the requested items to my 11am appointment today were never sent.
If a company fails so miserably in every aspect of the application process, I can only imagine the problems that would have ensued should I have chosen to move in. Again, under the guise of them diong me the favor of trying to fill their vacant apartments.
And, it's a poor excuse to say that, well, because of your credit, we were trying to seek an override. Hmm, has this company ever heard of Fair Housing and Lending rules governing discrimination of prospective tenants? I wish I could rate them negative stars but all I can say is this is a poorly run local team and with stafff and management who do not care about deadlines, promises, or other obligations. Shame on you, Sage Apartments.
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