So I was initially impressed that someone from The Vig reached out on-line in response and seem to address the issue I had at The Vig Fillmore. I assumed it was the manager. But, he never messaged me so after two weeks I called The Vig Fillmore and left a voice message. No response. So I called during working hours and spoke to a female host who reluctantly took my information and my contact info ... but kept brushing me off saying the person who responded to my negative review "was probably from the corporate office" and she insisted that I go find that information myself. The Vig doesn't get it. Not only do they have a kitchen problem, they have a customer service problem. Clueless staff with zero customer service skills. The Vig and Ladera are all off my dining list ... and I am going to do what I should have done immediately ... report the cold burgers to the authorities and get them to inspect the kitchen. Sorry, you guys failed and failed and failed.