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  • Ordered online at this location and was told my order (2 footlong meals and 1 footlong) would be ready in 15 minutes. I arrived 17 minutes later, pulled through to the drive through and told her I was picking up an online order. I was told the order was just printed, go park and come inside to wait while they "pounded out" my order. I backed out of the driveway and pulled in to a spot. Waited in the car about 5 minutes checking emails and giving them time to make my sandwich (since I was the only car in the parking lot, I figured that'd be ample time). Went in and was told by Katie they were working on my order right now and I could see 2 of the footlongs were on the counter, bread open with no toppings yet. What had they been doing for the 5 minutes I was in the car?? Finally, I was told everything was ready and Katie apologized profusely and added a 3rd drink and chip free. 30 minutes after placing my order, it was finally ready. Lucky for me, they had some reality show on TV that kept me occupied. When I got home, the subs weren't even labeled. Not a huge deal, but when you have 3 footlongs and hungry boys to feed, it gets messy trying to figure out whose sub is whose. Been to this location several times since it offers online ordering and has a drive thru. Usually there is some sort of mix up on the toppings. After reading other reviews, it appears this is normal. I would have given 3 stars for customer service alone thanks to Katie trying to make the order right, but the whole point of online ordering is to not have to wait. Will head to the Az Ave and Warner location for future orders.
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